Customer satisfaction is of paramount importance at Primont.

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We keep you informed every step of the way.

Customer satisfaction is of paramount importance at Primont. We believe in giving our homeowners all the information and assistance they need to make the right decisions. After all, a new home is probably the biggest lifetime investment you can make.

  • So at every stage, we inform, educate and prepare you for the exciting road ahead. From questions related to mortgage and legal obligations, to décor selection, new home warranty and maintenance procedures, our customer care team is there to provide answers and peace of mind.

Once you’ve the signed the Agreement of Purchase and Sale, our smooth, streamlined Customer Care process begins. The Sales Team sets up a meeting to formally introduce you to the Customer Care team, who will from now on, be responsible for aiding you with your new home until you move in. The Décor Centre team is also present at this meeting, where you will be thoroughly briefed on the steps ahead.

Steps include:

  • DÉCOR APPOINTMENT

    The process of selecting finishes for your home, guided by the expert advice of our Décor Centre professionals.

  • PRE-DELIVERY INSPECTION

    A comprehensive walkthrough of your new home prior to move-in, to detect and correct any minor defects.

  • CLOSING DAY

    This is when you come to our Sales Trailer to collect your keys. Our Customer Care team will brief and prepare you a few days prior to this, with advice and tips on a stress-free move.

  • 30-DAY APPOINTMENT

    This happens 30 days after you move in. It’s a part of our ongoing commitment to provide you with service and assistance for a long and satisfying home ownership experience.